FAQ

Orders & Shipping

How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary by location.

Do you ship internationally?
Yes! We ship to select international destinations. Shipping costs and times will be calculated at checkout.

Can I track my order?
Yes, you'll receive a tracking link via email once your order has been dispatched.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of purchase for unused items in their original packaging. Please contact us to initiate a return.

How long do refunds take?
Refunds are processed within 5–7 business days once we receive your return.

Products

Are your products suitable for all skin types?
Our products are designed to be gentle and effective for most skin types. Please refer to individual product pages for specific guidance.

How do I use the devices?
Each product comes with detailed instructions. You can also find usage guides on the individual product pages.